Refund policy

We want you to feel confident choosing Dellyrica. Eligible unworn items may be returned or exchanged for free within 30 days of delivery.
How Returns & Exchanges Work
1
Email us first Contact service@dellyricajewelry.com within 30 days of delivery with your order number and return or exchange request.
2
Receive approval If your request is eligible, we will send the return instructions, correct return address, and a prepaid U.S. return shipping label.
3
Ship within 7 days Please pack the item securely in its original packaging and ship it within 7 days after the label is issued.
4
Refund or exchange Once the item is received and inspected, we will process your refund or exchange.
Please do not send your return to the address printed on the package unless we specifically instruct you to do so. Package labels may show a fulfillment or carrier address that is not our return processing address.

Eligible Items

To qualify for a return or exchange, items must be:

  • returned within 30 days of delivery
  • unworn, unused, undamaged, and unaltered
  • returned with the original jewelry box or packaging
  • returned with any included certificates, care cards, gift materials, or accessories
  • accompanied by a valid order number or proof of purchase from dellyricajewelry.com

Not Eligible

We are unable to accept returns or exchanges for:

  • items showing signs of wear, scratches, damage, fragrance, lotion, or residue
  • items that have been resized, repaired, altered, or modified
  • items returned after the 30-day window
  • items returned without prior authorization
  • items marked as final sale at the time of purchase
  • incomplete sets or items missing original materials, when applicable

Free 30-Day Returns & Exchanges

Dellyrica accepts eligible returns and exchanges within 30 days of delivery. The 30-day window begins on the day your order is delivered.

For approved U.S. returns and exchanges, we will provide a prepaid return shipping label. The label must be used within 7 days after it is issued. If the label expires, the request will need to be reviewed again before a new label can be provided.

Exchanges are subject to availability. If the requested size or style is unavailable, we can help you with a return instead.

Refunds

Refunds are issued to the original payment method after the returned item has been received and inspected. Once processed, please allow 5–10 business days for the refund to appear, depending on your payment provider.

Original shipping fees, if any, are non-refundable unless the return is due to our error, a defective item, an incorrect item, or an item damaged on arrival.

Items that do not meet our return conditions may be refused, returned to the customer, or may not be eligible for a full refund.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at service@dellyricajewelry.com.

Please include your order number, clear photos of the item and packaging, and a brief description of the issue.

If the issue is approved as our error, a defective item, an incorrect item, or damage on arrival, Dellyrica will cover the return or replacement shipping.

Policy Protection

Dellyrica reserves the right to refuse returns, exchanges, refunds, or future service in cases of suspected return abuse, fraud, excessive return activity, or items that show signs of wear, misuse, damage, alteration, or missing original materials.

Orders Placed on Amazon

This policy applies to purchases made directly on dellyricajewelry.com. If your order was placed on Amazon, please request return, exchange, or order support through your Amazon order page.

Frequently Asked Questions

Can I return or exchange a ring if the size does not fit?

Yes. Eligible unworn items can be returned or exchanged for free within 30 days of delivery, subject to our return conditions and item availability.

Do I need to contact Dellyrica before sending an item back?

Yes. Please email us first so we can confirm eligibility and provide the correct return address and prepaid return label.

How long is the return label valid?

The prepaid return label must be used within 7 days after it is issued.

Can I return an item that has been worn?

No. Returned items must be unworn, unused, undamaged, unaltered, and in their original condition.

Need Help?

For return questions, exchange requests, product support, or order concerns, email us at service@dellyricajewelry.com.

Please include your order number so we can help you faster. Our support team replies within 1 business day, Monday–Friday.