Refund policy

We want you to feel confident choosing Dellyrica. Eligible items may be returned within 30 days of delivery, as long as they are unworn, unused, undamaged, and returned in their original packaging.

How Returns Work

Email us first Contact service@dellyricajewelry.com within 30 days of delivery with your order number and return reason.

Receive instructions If your return is eligible, we will email you the next steps and the correct return address.

Ship with tracking Pack the item securely in its original packaging and use a traceable shipping method.

Refund after inspection Once received and inspected, eligible refunds are issued to the original payment method.

Please do not send your return to the address printed on the package unless we specifically instruct you to do so. Some package labels may show a fulfillment or carrier address that is not our return processing address.

Return Eligibility

Returned items should include everything originally received when applicable:

the jewelry item in unworn, unused, and undamaged condition
the original jewelry box or packaging
any included certificates, care cards, gift materials, or accessories
all items from a set, if the product was sold as a set

Items Not Eligible

We are not able to accept returns for:

items showing signs of wear, scratches, damage, alteration, resizing, or repair
items returned after the 30-day return window
items returned without prior authorization
items marked as final sale at the time of purchase
incomplete sets or items missing included materials, when applicable

30-Day Return Window

Dellyrica accepts eligible returns within 30 days of delivery. The return window begins on the day your order is delivered, not the day the order is placed.

To be eligible for a return, your item must be unworn, unused, undamaged, and in its original condition. A valid order number or proof of purchase is required.

Items that do not meet our return conditions may be refused or may not be eligible for a full refund.

Refunds & Return Shipping

Refund timing

Refunds are issued to the original payment method after the returned item has been received and inspected. Please allow 5–10 business days after we receive your return.

Original shipping fees

Original shipping fees, if any, are non-refundable unless the return is due to our error, a defective item, or an item damaged on arrival.

Customer return shipping

For returns due to personal preference, size choice, or change of mind, return shipping is the customer’s responsibility.

Our error or damaged item

If the return is due to our error, a defective item, or an item damaged on arrival, contact us with photos so we can review the issue and help with an appropriate solution.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at service@dellyricajewelry.com.

Please include:

your order number
clear photos of the item and packaging
a brief description of the issue

We will review the case and work with you on an appropriate solution.

Exchanges & Size Changes

We are not able to process direct exchanges at this time. If you would like a different size or style, please request a return for the original item and place a new order.

If you are unsure about sizing before reordering, our team will be happy to help you review the size guide or choose a better fit.

Orders Placed on Amazon

This policy applies to purchases made directly on dellyricajewelry.com. If your order was placed on Amazon, please request return or order support through your Amazon order page.

Frequently Asked Questions

Can I return a ring if the size does not fit?

Yes, as long as the item is unworn, unused, undamaged, returned within 30 days of delivery, and meets our return conditions. Please contact us before sending it back.

Do I need to contact Dellyrica before returning an item?

Yes. Please email us first so we can confirm eligibility and provide the correct return instructions. Items returned without prior authorization may not be accepted.

When does the 30-day return window begin?

The 30-day return window begins on the delivery date.

When will I receive my refund?

After we receive and inspect your return, refunds are processed to the original payment method. Please allow 5–10 business days after the returned item has been received.

Who pays for return shipping?

For returns due to personal preference, size choice, or change of mind, return shipping is the customer’s responsibility. If the return is due to our error, a defective item, or an item damaged on arrival, please contact us with photos so we can help.

Can I return an item that has been worn?

No. Returned items must be unworn, unused, undamaged, and in their original condition. Items showing signs of wear, scratches, alteration, or damage may be refused.