DELLYRICA FAQ

Questions, Answered

Find clear answers about choosing your jewelry, shipping, free returns and exchanges, gift-ready packaging, Dellyrica materials, and customer support.

Before You Buy Sizing, Fit, Care & Gifting

How do I choose my ring size?

Dellyrica uses standard U.S. ring sizes. If you already know the U.S. size you usually wear, you can choose that size directly. If you are unsure, wrap a thin strip of paper around the base of your finger, mark where it overlaps, then lay it flat and measure the length in millimeters.

Use this quick guide: 51 mm = US 5, 53 mm = US 6, 55 mm = US 7, 58 mm = US 8, 60 mm = US 9, and 62 mm = US 10. You can also view our Ring Size Guide for step-by-step measuring instructions.

How do I choose the perfect necklace length?

For most everyday pendant necklaces, 18 inches is the most classic and versatile length. A 16-inch necklace usually sits closer to the base of the neck or just above the collarbone, while a 20-inch necklace falls slightly lower for a more relaxed look.

If you are buying a necklace as a gift and are not sure which length to choose, an adjustable 16–18 inch chain is usually the safest option. For more detail, see our Necklace Length Chart.

Is Dellyrica jewelry suitable for sensitive skin?

Yes. All Dellyrica pieces are nickel-free and chromium-free, making them more comfortable for sensitive skin. Individual sensitivities may vary, so we recommend reviewing the material details and avoiding direct contact with perfume, lotions, and harsh chemicals.

Will sterling silver tarnish?

Sterling silver can naturally react over time, especially when exposed to moisture, sweat, perfume, lotions, or chemicals. Dellyrica pieces are finished with protective plating, and proper care will help preserve their shine beautifully.

How should I care for my jewelry?

Keep your jewelry away from water, perfume, lotions, sweat, and harsh chemicals. After wearing, gently wipe it clean and store it in a dry place, preferably in its jewelry box or pouch.

Can I wear it in the shower or while swimming?

We do not recommend wearing Dellyrica jewelry in the shower, pool, ocean, or hot tub. Water, chlorine, salt, and chemicals may affect the finish over time.

Does Dellyrica offer gift-ready packaging?

Yes. Every piece arrives in gift-ready packaging at no extra cost, making it easy to send as a birthday, anniversary, holiday, or meaningful everyday gift.

Shipping After You Place an Order

Do you offer free shipping?

Yes. We offer free shipping over $100. Shipping details are available on our Shipping Policy page.

How long does delivery take?

Most orders usually arrive in 4–9 business days. Order processing typically takes 1–2 business days, and delivery time may vary slightly by location.

Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking email so you can follow the delivery status.

Returns, Exchanges & Support After-Sales Help

Do you offer free returns and exchanges?

Yes. We offer free returns and exchanges within 30 days for eligible unworn items in their original condition and packaging. The 30-day window begins on the day your order is delivered.

What condition does an item need to be in for return or exchange?

Returned items must be unworn, unused, undamaged, unaltered, and in their original condition and packaging. Items showing signs of wear, scratches, damage, alteration, fragrance, lotion, residue, or missing materials may be refused.

How do I start a return or exchange?

Please contact us first at service@dellyricajewelry.com with your order number, so we can confirm eligibility and provide the correct return instructions and prepaid return label.

How long is the return label valid?

Once your return or exchange request is approved, the prepaid return label must be used within 7 days. If the label expires, the request will need to be reviewed again before a new label can be provided.

When will I receive my refund?

After we receive and inspect your return, eligible refunds are issued to the original payment method. Once processed, please allow 5–10 business days for the refund to appear, depending on your payment provider.

What if my item arrives damaged or incorrect?

Please email us within 48 hours of delivery with your order number and clear photos of the item and packaging. If the issue is confirmed as our error, a defective item, an incorrect item, or damage on arrival, we will help with an appropriate solution.

Brand & Materials About Dellyrica

What kind of jewelry brand is Dellyrica?

Dellyrica is a fine-jewelry-inspired sterling silver brand founded in 2025 by a jewelry designer with a background in geoscience. Shaped by a love of gemstones, their formation, their light, and the meaning they can carry through time, Dellyrica creates jewelry designed to be worn, gifted, and kept as part of a personal story.

What does the name Dellyrica mean?

The name Dellyrica is drawn from “delicate” and “lyric” — like a delicate melody. To us, jewelry should feel refined, emotional, and memorable: a small piece of beauty that carries feeling into everyday life.

What materials do you use?

Dellyrica pieces are crafted in 925 sterling silver. Gold-tone styles use thick 18K gold plating over 925 silver, while silver-tone styles use thick rhodium plating over 925 silver for a bright, polished finish.

Are lab-grown gemstones real gemstones?

Yes. Lab-grown gemstones are real gemstones when they share the same essential chemical, physical, and optical properties as their mined counterparts. For example, a lab-grown ruby is still ruby, but it is created in a controlled laboratory environment rather than mined from the earth.

What is moissanite?

Moissanite is a brilliant gemstone made from silicon carbide. It is loved for its strong fire, sparkle, and durability. It is not a diamond, but it offers a bright, refined look that works beautifully in fine-jewelry-inspired designs.

Still have questions?

Please contact our customer support team at service@dellyricajewelry.com. Please include your order number if your question is about an existing order.